Who do I contact for returns or other queries?

Send an email to: enquiry@peculiarstars.co.uk

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What kind of evidence do I give for returns?

Photo of damaged products should be sent within 24hours to enquiry@peculiarstars.co.uk

 

Can I ask for customised products?

Only beauty products can be customised, purchased and received within 7days.

 

How many days would it take to receive my order?

5-7 business days after online order. Please be aware of delays beyond our control such as weather, challenges affecting delivery agencies, lockdown, transportation and logistic issues. Apart from this, all stocked products should be received within 5-7 business days.

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What about your Data Protection Policy?

Peculiar Stars Limited is a company registered in the United Kingdom.

Securing your data is important to us as it is to you. We are committed to respecting your privacy rights. We would handle your information fairly and legally at all times. We are also committed to being transparent about what data we collect from you and how we use it.

This policy applies when you visit our site and social media pages or engage with us. It provides information on the following:

•  How we use your data?

•  What personal data we collect

•  Your legal rights to your personal data.

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How do we use your personal data?

Peculiar Stars Limited use your data to provide goods and services to you.
To manage any registered accounts you hold with us.
To verify your identity if required.
To make information about products and services we provide available to you
With your consent to contact you electronically for promotional offers and other products which may interest you.

With your consent, to create and develop a relationship with you
Where we have a legal right or duty to use or disclose your information  (for instance to a public authority if required)
We will not keep your data, if after a transaction is completed you asked us not to keep it.

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We would collect the following information about you:

Your name, gender, email, billing and delivery address, telephone number, purchases and orders made by you.
Your online activities on our websites.
Your transaction payment details.

Your communication and marketing preferences, your location your communication with us.

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This is to ensure we deliver an effective service to you.

 

Your rights:

You have the right to request that we delete your personal data from our systems
You have the right to instruct us to update and correct any incorrect personal data that we hold about you.
You have the right to opt-out of any marketing communications that we send.

 

Return Policy

Full refunds are made available for products that are damaged on delivery. Based on the following conditions:
1. Customers send a picture of damaged products within 24 hrs of delivery.
2. We send an address for returns and receive the products within 7days  of being notified. Please note, customers bear the brunt of postage.

Note: Customers can keep the product and receive a 40% of the cost price back.

 

 

 

Thank you.